Showing posts with label Delta. Show all posts
Showing posts with label Delta. Show all posts

27 January 2013

Impressive updates to the international gates at Minneapolis/St.Paul!

My hometown airport of Minneapolis / St. Paul has been in a constant state of updating, which makes every trip fun to discover what is new.  Our hub carrier, Delta, has made big investments to the international and long-haul gate areas that Northwest Airlines had custom-built back in the 1980s and that re-construction has just recently been completed.

On a business trip last week I was able to check out these renovated gate areas and came away very impressed with how family-friendly they turned out!

The gates at MSP are arranged something like a letter "H", and the international gates and Customs facility is in the middle of the left-hand side of that "H". The short hallway to get to those gates used to have a big McDonald's on one side and a gift shop on the other.  No more McDonald's ... and the hallway runs right through a much bigger retail area (kind of like how Copenhagen does it...)
I had read in local media how this remodeling was supposed to appeal to business and high-end travelers, and I agree that it certainly does that job.  The finish, lighting, and quality of goods & foods make this part of MSP every bit as interesting as what I've seen in Tokyo or Amsterdam - well done! But as soon as I saw this frozen-yogurt self-serve bar I thought "my daughter is going to go nuts here when we go on vacation in March!"
They have those new Coca-Cola Freestyle make-your-own-mix dispensers, which is neat. But as a parent what I really appreciate is the big assortment of healthy and tasty deli food & bottled beverages.  Fast-food has its place (and you can still get your fill of it at MSP just a few minutes' walk from here) but when you're on the road you crave fruit ... vegetables ... fresh bread ... a simple bottle of water.  And you can get it all right here.  (And of course if the kids are eating healthier, they're going to be behaving better on the flight...)
A bit more variety of travel-gear than I usually see at most airports, too, in case you need an extra bag or pillow...
You pass through the retail space into the light-filled gate areas. I wasn't expecting the seating to have changed, but this was a real surprise ... extra-wide chairs with tables and electric outlets all over.  If you're holding an infant or toddler there's enough room on that seating to still be comfortable and not stick halfway out into traffic. 
And of course the iPads.  You can't do *everything* on them - and they're meant first to place orders at the food vendors right behind you - but I've been told there are games on these tablets, too.

I don't know what the kids are going to be doing while you're playing games on the iPad.

This used to be kind of a dumpy wall with a few pay phones and people sitting on the carpet.  Now, wow.  That tile curves all the way up onto the ceiling.  The TVs are there, but you're not being blasted with audio, either.
This is the back part of what used to be McDonald's - a nice bistro with plenty of table seating inside. So people who really want to be "in a restaurant" to eat have their space, and people who want to relax in the gate area have their space, and everyone has power and iPads to play with.
And here's looking back through the retail hallway to get back to the main part of Concourse G and the rest of the airport.  Concourse G has been re-done all the way down to the end in a similar fashion, although the seating areas are the best here in G1-G6.  I see restroom upgrades, too (more about that after our next trip) - and some work being done in other Delta gates on the F concourse.

If you're taking Delta to Asia on the Minneapolis-Tokyo run, these updates will make your family travel experience much more relaxing and fun.

I'll be updating the Minneapolis / St. Paul airport guide on weninchina.com this season to incorporate this fresh information, and with more photos, too.


Atlanta airport's new international gates

Last week I was in Atlanta for an educational-industry tradeshow, and had a few extra hours on my homeward journey to explore that airport's new Concourse F.  I left very impressed with what they've built, and I think families traveling from the US southeast to the Asia/Pacific region are going to have a much better experience than previously.

For travelers who live in the area, you'll check in and go through security at the new International Terminal on the east side of the airport - which is directly connected to Concourse F.  (You'll come through the checkpoint at the bottom of this picture.)  Most families will be connecting from other cities, and to get to Concourse F you'll take the underground shuttle that links all the other gate areas. There are no extra security checks, and coming up from the shuttle, you'll see this view at the top of the escalator.

Like Concourses A through E, the middle portion is where you'll find most of the food and shopping, but here they've actually built enough space in the corridor so that people aren't running into each other as they move to their gates or enter and leave the shops.
Unlike the other concourses, there's also plenty of vertical space (and in the daytime, lots of natural light) to reduce feelings of being confined.  The extra space helps reduce stress - and makes it easier to herd children to where you need to be :)
Here's an overhead view of the central area - contrast this to Concourses A - D where the main corridor is only half this width, and where there's no atrium at all where you get off the shuttle train...
There's more room in the gate areas as well, compared to the other concourses.  Restrooms are conveniently spaced, and they've installed family-facilities as well.  There are food and retail options out at the ends of the concourse, too.
They've arranged some of the seating in the gate areas to create little islands where a family can group together and have some personal space, instead of being stuck in straight rows directly facing strangers.

A shortcoming ATL still hasn't addressed even in the new facility is the lack of play areas for young kids.  Perhaps they could replace their infamous "smokers' lounges" with some playground equipment?  Cartoon Network is headquartered in Atlanta; I'm sure they wouldn't mind pitching in with some kid-friendly space ideas...
Atlanta is a global hub, and flights depart and arrive at all times. This 777 is preparing to leave for Dubai, and at the next gate, the Buenos Aires flight was loading.

Korean Air now flies the Atlanta-Seoul nonstop twice daily, and will be using their big A380 on one of the flights beginning this spring. Delta also flies Atlanta-Tokyo from here daily.
 
The food court is a two-story setup, with restaurants on both floors. Lounge chairs are spaced out on the first floor, and there are plenty of tables on the second floor.
Many options for eating at all different price points, and I like how ATL is beginning to incorporate more local businesses - like the famous Varsity hot-dog stand - throughout the airport.

On the homeward side, a problem that ATL had with their previous International setup was that arriving local travelers from overseas who were leaving the terminal after picking up their bags had to go back through security and ride the shuttle train all the way across the airport.  With the building of the dedicated International Terminal, this is no longer the case. Overseas flights arriving at either Concourse E or F now use one Customs facility, and local travelers may now exit straight outside.

This corridor runs underground between E and F so that connecting passengers don't have to take the shuttle train.  On the other side of this glass wall is a corridor for arriving international passengers to take to Customs, and from there, connecting passengers can take this hallway, or get right on the shuttle train for the other domestic concourses.

I'll be updating our Atlanta airport guide later this season - our family is taking a trip via ATL in a few weeks and I'll be able to get some daylight photos for more detail!



14 January 2012

Atlanta airport new international terminal almost ready

All the Delta widebody fleet types have now been tested with the gate equipment, and interior fittings are almost complete. (Still, I have to wonder about the English-only signage...)

30 May 2011

3 new Airport Guides - Dallas, Detroit, Atlanta

On Saturday, May 28, I spent the entire day in the skies and on the concourses of three of the biggest connecting airports for family travel: Detroit, Dallas/Ft. Worth, and Atlanta, investigating the features that matter most when taking your children along - places to play and cool off, restrooms, ease of getting around, choices of food and shopping.

Finally got back home to Minneapolis at 11:30 pm, and slept like a rock when I made it to bed...

I took hundreds of photos and pages of notes - and have spent the rest of the Memorial Day weekend putting them into order - to create three new pages on weninchina.com:

Detroit: http://www.weninchina.com/Airports/Detroit.html

Dallas/Ft. Worth: http://www.weninchina.com/Airports/Dallas_DFW.html

Atlanta: http://www.weninchina.com/Airports/Atlanta.html

22 May 2011

This Saturday - the Day of Flying

I'll be in the skies all day this Saturday, May 28, scoping out the family-friendly amenities and hidden quiet places of three more Transpacific gateway airports: Detroit, Dallas/Ft. Worth, and Atlanta.

My day will begin in Minneapolis/St. Paul at 6:35 am, where I'll be boarding Delta flight 2240 for Detroit. I'll be at DTW's McNamara Terminal from 9:20 through 12:30, when I'll board Delta 5762 bound for Dallas.

At DFW, I'll be arriving at 2:30 and checking out the new Terminal D, as well as C and E, then boarding Delta 2212 for Atlanta.

At ATL, I'll be arriving at 7:05 and departing at 9:55 back home to MSP on Delta 300, where I'll be landing about 11:30 pm.

If you have suggestions on play areas, restaurants, shopping, good restrooms, and spaces to chill out in, please send a reply here at Blogspot, or through my Twitter feed, @weninchina.

Am I a little nuts? Perhaps, but the fare was amazingly good and I need the segments :)

07 May 2011

Hong Kong Airport Guide now posted!


The 70th article at weninchina.com is now up - a handy family-friendly guide to China's front door, Hong Kong International Airport. Like our other guides to North American and Asian airports found in our Travel pages, we'll walk you through the arrival process, finding your way around the airport, talk about food and shopping options, review the restrooms, and point out kid-pleasing features.


HKIA is an amazing facility, and a popular choice for families adopting kids due to its closeness to Guangzhou, convenient flight options, and Hong Kong's Western customs, food, and lodging. With no transit-visa issues, Hong Kong is a great place to spend a couple days with your new child en route back home.

More airport guides are being prepared - watch for notices here and on our Twitter feed!

19 November 2010

Now things start getting interesting!

After years of waiting, we are now finally at the beginning of a major expansion of flying between the USA and China, and this is going to be great news for family travel!

American Airlines will be entering the Los Angeles - Shanghai market in April 2011, which will help keep a lid on fares.

The bigger news is a set of new routes Delta will be launching from April through July 2011:  Atlanta - Shanghai, Detroit - Beijing, and most importantly for adoptive families, the return of Tokyo - Guangzhou service!

The Guangzhou flight will be operated by a Boeing 767-300, which is a much larger airplane than the 757-200 that predecessor Northwest Airlines used up to 2009.  That should also make seats more available and likewise keep fares out of Guangzhou from getting out of control.

As schedules start to load, we'll be updating our Transpacific Flight Planning page with fresh details.

25 May 2010

In Beijing, the airlines have the hots for slots

Whoa there buddy, don't get too confident about that start date...

Stuck in Chicago O'Hare for a month?

While US carriers are finally increasing nonstop service to China, the process this year hasn't gone all that smoothly.

American Airlines was due to start Chicago-Beijing flights on April 24, and had been selling tickets since November. Delta Air Lines has been advertising Seattle-Beijing service to begin June 4.

Even though both countries' governments have authorized the services (years ago, in fact), the airlines also need permission from the Chinese air traffic authority to land and take off at specific times at Beijing. 

In American's case, the takeoff and landing slots they requested would have put their flight into Beijing at 1:55 pm, and out at 4:50 pm - very convenient. American never received the OK to use those particular flight times. But, they kept planning as if they were going to get them - all the way up to the day of the inaugural flight. Which they had to cancel.

The slots that American was approved for had the aircraft landing in Beijing at 2:20 am, and taking off at 4:20 am. Not exactly what you'd want if you were doing business in Beijing - or for trying to get a hotel room on your arrival.

American ended up canceling the flight for an entire month; today (May 25) is supposed to be the new launch date. And they're stuck with the 2:20 / 4:20 slots.

You can't always get what you want, either.

In Delta's case, the times they'd requested would have their Seattle run leaving Sea-Tac at 3:30 pm, arriving Beijing at 6:05 pm, and the return flight leaving Beijing at 1 pm, getting into Sea-Tac at 9:30 pm.

These schedules would have allowed passengers arriving into China excellent same-day connections on Delta's SkyTeam partner, China Southern, to dozens of domestic cities. More importantly, the eastbound flight would have been perfect for same-day connecting traffic from domestic Chinese cities - and for adoptive families, would have given them the option to take either of the first two Guangzhou-Beijing departures on China Southern.

The 9:30 pm arrival in Seattle would have hooked up with the "red-eye" runs leaving there after midnight bound for Delta's other hubs at Minneapolis, Atlanta, Detroit, and Memphis, saving families the expense of a hotel room somewhere on the way home.

The requested slots were also a clever bit of engineering for Delta, in that they could use their aircraft coming in from Seattle to turn around to make a run to Tokyo, with the inbound Tokyo flight turning around to head for Seattle. Their airplanes would spend less time on the ground and more in the air, making money.

You shouldn't be surprised to read that Delta's plans didn't go how they wanted, either. Delta's slots were assigned just over a week ago. Instead of arriving in Beijing at 6 pm, the actual arrival will be 11:40 pm. And instead of leaving Beijing at 1 in the afternoon, the departure will be 8:55 in the morning.

Comparing the two airlines, Delta came out better than American; the eastbound arrival into Seattle will now be 5:30 am, so travelers can clear Customs and make all the morning flight banks to both coasts and all Delta's hubs. But Delta still doesn't have a chance of connecting to Chinese domestic flights inbound or outbound, and flyers going through Beijing are still stuck with an overnight stay in each direction.

And now once again I'll have to modify the weninchina.com Transpacific Flight Options page...

22 April 2010

China Eastern seeks SkyTeam alliance; eventually great news for family & adoption travel



China Eastern Airlines, that country's #3 carrier, announced Friday it was applying for membership in the SkyTeam airline alliance, aiming for entry in mid-2011.


SkyTeam already has the country's largest airline, China Southern, as a member. China Southern's key hubs are at Guangzhou and Beijing; China Eastern's main hub is at Shanghai. SkyTeam also includes Korean Air with its large Seoul hub, Delta - with its strong Transpacific network and Tokyo hub, and will be bringing Vietnam Airlines and Taiwan's China Airlines into the network shortly.


The potential value in this action is very strong - Shanghai is not just a major financial center, but also a great destination for family tourism - and the new international airport at Pu Dong (PVG) is well designed with plenty of room to grow and no noise or zoning issues. Shanghai has built a magnetic-levitation train connecting the airport with the central city, and is extending it out to the older domestic airport, Hongqiao (SHA).


The issues that SkyTeam has to work on to make this move a success include:

  • China Eastern's limited international reach - only a few routes to Europe and Australia, a daily nonstop to Los Angeles, 5-per-week service to Vancouver, and 4-per-week service to New York JFK. The carrier has only a small fleet of A340 and A330 long-range craft (and a few old A300-600R mid-range birds); 787s are on order but only enough to replace the older A340s and A300s, and maybe get Vancouver and New York to daily frequency.
  • The timing of the North American flights is not convenient for connections on either end. The LAX and Vancouver flights leave those cities after midnight; arrivals are too late to make any West Coast or mid-continent flights. The JFK flight arrives mid-afternoon and leaves at 4:35 pm; OK for Florida connections but not timed well for other traffic. 
  • Right now, Shanghai's Pu Dong airport handles the international flights; while Hongqiao takes the domestic runs. Hongqiao is certainly more convenient for the city's residents and businesses, but the two airports are as far apart as Baltimore and Washington-National ... farther than JFK and Newark, or Houston-Intercontinental and Hobby.  Maybe when the maglev train is complete, shuttling between the airports will take only a half-hour, but today, that journey will run at least a couple hours. And you still have to re-clear security. 
So, in the next two years (since most of you in the adoption process will only be getting to China then...), SkyTeam needs to convince its members:
  • To re-time its North American (and Australian) services to arrive Shanghai in early afternoon instead of dinnertime. Doing this also pushes the arrival times into North America early enough to clear Customs and make connections to inland cities.
  • To build several banks of domestic connecting flights from Pu Dong
  • Delta already flies a daily 777 run to its megahub in Detroit, but it doesn't connect with families leaving Guangzhou.  (China Southern only flies to Hongqiao from Guangzhou at that time of day.) Again, adding some early morning Pu Dong domestic flights would allow adoptive families to make an easy connection; Delta doesn't need to change the eastbound flight times by even a minute...
  • Though, with better feed from inland Chinese cities, Delta might want to consider adding a few additional nonstops to major hubs - PVG to Minneapolis, Seattle, and Atlanta in that order

It's an interesting time to be watching the travel business. We'll keep you informed as to your Transpacific options on weninchina.com's flight planning page, updated every quarter.  A fresh update was loaded yesterday!


(Photo courtesy PhillipC via Flickr, Creative Commons 2.0 license)

05 April 2010

China Southern Airlines' Guangzhou-Los Angeles nonstop: comments



Looking at the map, the only nonstop service from Guangzhou to the USA would seem to be the simplest choice for returning adoptive families. No intermediate connections, no ground travel to Hong Kong, no worries about your child’s visa and passport status.

Comments on other blogs recommend the inflight service on China Southern’s long-range flights (compared favorably to other Asian carriers – which means several steps up from US-based airlines, even in economy class…). You earn Delta SkyMiles and can even book the entire trip through Delta.
So, why hasn’t this flight been the automatic choice?


  • For many years, the flight ran only 4 days per week – which meant extra days spent on Shamian Island if your consular appointment didn’t mesh with the flight. With the Spring 2010 schedule, however, they’ve added a fifth day, so we will see if the added convenience translates into more business.




  • The flight arrives Los Angeles at 7 pm. After getting through Customs, most of the same-day connections to US cities have long gone, with only a few late, late night departures to the East Coast and some Midwest airports available. The LAX website says the China Southern flight averages a delay of 27 minutes (18% of the flights are delayed by more than an hour.) If your connection is missed, then you’ll have to find a hotel room in L.A. on very short notice, and that’s a hassle you’d like to avoid at all costs on this trip.




  • Arrival at LAX is at the Tom Bradley International Terminal, an experience regarded neither as smooth nor particularly friendly. Waits can be long, especially when there are numerous arriving flights – and there are plenty of Mexican flights arriving at 7 pm.  Also, the multiple-terminal arrangement makes it a hassle to move your bags and family – especially after a long haul – and after sunset.



  •  We’d like to offer some suggestions to China Southern and Delta:
    • Move the departure time from Guangzhou up by 2 to 3 hours, allowing an arrival at LAX in the 4 pm – 5 pm range. This would open up connections to the entire West Coast, as well as permit Mountain Time Zone families to make the dinnertime flight to Delta’s Salt Lake City hub, where they could catch the last bank of flights to their hometowns.
    • Departure from LAX could be moved up a bit as well without affecting potential connections. The arrival at Guangzhou would be earlier as well – around 5 am – but this would give families ample time to clear Chinese Customs, freshen up and stretch their legs, and have a good meal before continuing on to their adoption cities.  The China Southern Boeing 777-200 that operates this flight would have enough time to operate a turn to Beijing and back before heading out to L.A. again.
    • As the economy begins to improve, be ready to add Monday and Thursday frequencies to make this a real daily service. SkyTeam won’t be able to make Guangzhou a genuinely competitive East Asian hub without strong frequency on key routes – in sharp contrast to Hong Kong and Cathay Pacific’s double-daily and triple-daily nonstops to L.A., San Francisco, Vancouver, etc.  Mainland carriers have to allocate their aircraft and staff less efficiently than we’d care for, and operate some routes for purely political reasons, but they still have to make some profit – and that comes from long-range routes to major business centers.
    For the full discussion of all your Transpacific options, check our flight planning article at weninchina.com. We'll be posting another update there soon to reflect the Summer 2010 flight schedules.


    (Photo courtesy Phinalanji via Flickr, Creative Commons 2.0 license)

    20 January 2010

    JAL files for bankruptcy: impact on China adoption travel?


    This week's widely-anticipated announcement of Japan Airlines' bankruptcy and restructuring does not have much immediate impact for adoption travel:


    • JAL services to China have been largely positioned for the local market, shuttling business travelers to the primary Chinese cities (with most of the seats to just Beijing and Shanghai,) plus some short-haul leisure routes to places like Dalian.
    • Services out of Guangzhou do not connect to the North American flights leaving Tokyo - whether on JAL or its current oneworld alliance partner American Airlines. Remember, your child's Chinese passport prohibits her from leaving the airport security zone, so an overnight stay in Tokyo on the way home is out of the question. 
    • JAL did not offer "adoption fares", and so have priced themselves out of consideration for the short-notice travel that these families require.
    There is speculation that after JAL has restructured, the airline may switch alliances and join the SkyTeam grouping. There are several good reasons why this may happen:
    • American Airlines does not offer many flights to Tokyo - with its own aircraft, AA serves Los Angeles once daily, New York JFK once daily, Chicago O'hare once daily, and Dallas/Ft. Worth twice daily; and does not directly serve any other Japanese cities.
    • The main Asian partner in oneworld is Cathay Pacific, based in Hong Kong, and it basically flies to the same places that JAL flies. There's no need to fly from America, Australia, or Europe to Hong Kong and then connect to Japan when you could just fly straight to Japan.
    • SkyTeam offers the broad network of Delta Airlines, flying to 10 US cities from Tokyo. Delta also has rights to fly local traffic from Japan to other Asian countries (a legacy of Northwest Airlines,) which American does not have. 
    • SkyTeam also offers nearby Korean Air and its big 24-hour hub operation at Seoul-Incheon. Incheon is easily reached with short-haul aircraft from any Japanese city. This is appealing because Tokyo-Narita airport is short on landing slots and restricted on hours of operation. Plus, if you can schedule an extra trip with your aircraft overnight, that lets you more easily cover your fixed costs.
    • Korean Air also serves more cities in China and central Asia than JAL. This would help JAL compete better for corporate travel contracts.
    • JAL must also consider how it will compete against the very strong Star Alliance combination of local carrier ANA-All Nippon Airways, plus United Airlines, Continental Airlines, and Air China. United covers many US cities from Tokyo, and has rights to fly local traffic to Asian cities. Continental covers parts of the US that United doesn't, and brings its Pacific Island services to the table - very popular with Japanese leisure travelers. Finally, Air China has a strong hub operation at Beijing, easily reached with short-haul jets from Japan.
    American has reportedly offered JAL over $1 billion to stay in the oneworld alliance. Delta, it is rumored, has put a similar number on the table (and its SkyTeam partners may be chipping in as well.) However, the trustees now in charge of JAL's management have said they won't make any new commitments until after they've put their restructuring into place and installed new permanent management. It may be late 2010 before we learn what they decide.


    Even if JAL should join SkyTeam, that company would need to be willing to modify its business model to at least give more emphasis to connecting traffic between China / SE Asia and North America.


    We will be watching closely, and will update the weninchina.com "Planning Transpacific Flights" page as your options for China travel change.

    27 December 2009

    "Open Skies" for Japan; what does it mean for China adoption travel?



    With announcement of the US-Japan accord to allow full air carrier access and deregulated pricing between both countries, action is already underway to reshape codeshare arrangements, joint fares and scheduling, and even possible investment in financially-troubled Japan Airlines. Tokyo's close-in Haneda Airport, which has been restricted to domestic and limited regional service, may also soon see nonstops from North America.


    While this development has the potential to bring US-Japan service levels up and fares down - as we've seen between the US and Europe - what if any impact does it hold for the adoption traveler trying to get home from Guangzhou, China?


    At weninchina.com, I've just updated the Planning Transpacific Flights article to reflect options available for Winter 2010. The loss of Northwest's morning nonstop from Guangzhou to Tokyo-Narita has complicated the process of selecting airlines and flights for adoption travelers to be sure, but other options have started to gel, including the growth of Beijing as a gateway for the Star Alliance carriers, and the rise of Seoul-Incheon as an excellent hub between Asia and North America.


    What has surprised me in researching the available flights this season is the complete lack of connecting options out of Guangzhou to North America via Tokyo. Just one year ago this was the primary route home. Today, even though there are three daily nonstops between these two airports, none of them are timed to connect onward to ANY flights to the US mainland or Canada.


    If the United-Continental-All Nippon (ANA) transpacific joint venture is approved, what I'd like to see right away is for the 9:15 am All Nippon departure from Guangzhou to Tokyo moved up by two hours. This would allow that flight to easily connect to the entire eastbound bank of United, Continental, and Air Canada departures. (The aircraft which flies this route sits overnight at the gate in Guangzhou, so it's not going to be too much of a hassle.) This one step would restore virtually all of the same-day two-connection possibilities between Guangzhou and North America that were lost when Northwest pulled out in February 2009.


    ANA has stated they want big growth in 2010 from international service and alliance opportunities. Sounds like this would be an easy first step, and would make life a lot easier for hundreds of families.

    15 January 2009

    NWA/Delta merger: One thing you won't see for much longer

    With the Spring 2009 schedule, Delta has announced it will stop the Saturday-only "extra" flight between Minneapolis and Tokyo-Narita, leaving the route with just one daily nonstop. This will mean MSP will no longer see two 747-400 aircraft simultaneously at its gates.

    Over the next few weeks I'll explore how much more difficult it is becoming for adoptive families to make their China trip. 2009 was supposed to have been a year that saw unprecedented expansion of flights between the USA and PRC; instead carriers have cut back existing services and deferred - indefinitely - serving the new authorities they so fiercely sought just a year ago.